Ricardo Pacova

Ricardo Pacova is East Side Animal Hospital’s Practice Manager. He is also a Licensed Veterinary Technician. Ricardo joined our team in October, 2014 and brings over ten years of experience in the animal care field to the position. He is responsible for performing administrative duties and working with the veterinary care team to help provide excellent care to our patients and clients. Ricardo has an Associates of Applied Science in Veterinary Technology.


“The best thing about this profession,” says Ricardo, “is knowing you’ve made a difference for animals. East Side is also a rewarding place to work. Our team members enjoy their jobs and as the practice’s manager, I take great pride in the respectful, fulfilling career opportunities we’ve provided everyone.”


At home, Ricardo has a cat named Chelsea and two beautiful two-legged house companions, his adored children. He spends his free time with the entire bunch trying new gastronomical cultures, traveling, and watching movies.

Nancy Betances


Veterinary nurse and receptionist, Nancy Betances has been with East Side Animal Hospital since July of 2000, but has worked in the pet care field since 1998. Her primary duties include client support, assisting during exams and surgeries, and performing dental work on dogs and cats.


Though she’s too shy to admit it, it’s her indomitable good attitude that has everyone pointing to Nancy as their favorite co-worker. Says Nancy, “It’s true that I have a good attitude, but it’s because of the wonderful people that work here. East Side feels like a family.”


Her home is also a busy one with pets. She has two Mini Pinschers, two Chihuahuas, a Rottweiler, and one cat. Nancy spends free time painting, gardening, and being with her family.


Michael Falconer


Veterinary nurse Michael Falconer has been with East Side Animal Hospital since January of 2002 and hails all the way from West Bromwich, England.  His responsibilities include general animal care and patient treatments. He also has developed an expertise in handling nervous pets.  His experience spans more than 20 years!

Michael owns a rambunctious beagle, jack russel mixed breed dog.  With an excellent nose, great agility, and a serious hunting drive, his dog provides endless entertainment on long walks.

Michael performs a lot of dental cleanings on dogs at East Side Animal Hospital and is a big advocate for great oral health, especially in older dogs.  He reminds people, “Dogs that have healthy mouths live longer, happier lives.  Let me do your dog’s cleaning for you.  I promise I’ll do an excellent job and care for your pet like no other”.

Michael is also our go-to person for anyone who needs to learn how to give insulin to their diabetic cat or dog.  “I’ve been doing this a long time”,  says Michael, “I can teach owners how to administer insulin effectively without pain or stress to the patient.”

For Michael, describing what he likes most about his work is easy, “Having coworkers that love what they do just as much as I do.”

Michael has a Jack Russell Terrier at home named Gromit and enjoys working out at the gym, playing soccer, cricket and darts.

Queyi Chan

Is a graduate of LaGuardia Community College with an associates degree in veterinary technology and has more than 8 years of experience.  She is originally from Columbia, but now resides in Brooklyn, NY.

Clients of East Side may know Queyi for the loving care she provides all cats and dogs, but may also remember her from her excellent lessons in how to give a dog or cat sq fluids.  She’s also excellent at teach clients to give their cat or dog a pill.

Ever hear of a ‘murky’?  Well Queyi owns a 1 year old one.  A morkie is a cross between a maltese and a yorkie and makes for one adorable and adoring dog.


Marion Grigoras


Born in Romania, Marion’s mom is from Transylvania. (Yes, really!)
Marion is no stranger to animals. He grew up spending his time in the rural parts of Romania, surrounded by hundreds of animals (cows, horses, pigs, sheep, dogs and even cats) on his family’s farm. Veterinary medicine was a natural pathway for him.

In 2004, Marion studied veterinary medicine at The University of Agricultural Sciences and Veterinary Medicine in Lasi, Romania and graduated with a title of DVM in 2010.

As a proud pet parent to an adorable French Bulldog and Wheaton Terrier, Marion enjoys educating new puppy owners about their new set of responsibilities and what to expect from their latest addition to the family.  Marion is also excellent at helping owners understand the needs of pets that have sensitive skin.  Having a French Bulldog prone to allergies and skin infections exposed Marion to a lot of information that he wishes he would have learned sooner, so it’s nice to help owners with similar conditions in their dogs.

Marion wants clients to know that East Side Animal Hospital provides a full spectrum of flea, tick and heartworm prevention products. All of which are especially helpful for dogs or cats that are allergic to flea bites.
He spent , where I started in 2004, right after finishing studying Biology and Sciences in high school in Galati, Romania.


Jessica Roman


Jessica has worked for East Side Animal Hospital as one of our star Client Care Representatives for more than five years with a total of 15 years in the industry.  She is a wife, a mother, and a happy pet parent to four rescued cats and resides in the Bronx.   Two of Jessica’s cats suffer from asthma, so if you have a cat withbreathing issues or a cat diagnosed with asthma, you can trust that Jessica will be an understanding and informed person to talk with.


Michael Ishakov


Born in Queens, NY, Michael works as one of East Side Animal Hospital’s attentive kennel assistants. Michael has an 80lb mush, a Doberman Pinscher named Diamond… just the biggest sweetheart, Diamond will do anything for attention.

Clients that have dog behavioral issues can reach out to Michael for ideas.  He loves training and has had a lot of personal success with his own dogs.  Michael has his eye set on vet school in the near future.  Who knows, the dogs that he boards at East Side Animal Hospital, may one day be under his medical care.  Good luck with all you do, Michael.  We’re so lucky to have you as a member of our team!



Manuel Gonzalez


Veterinary Nurse Manuel Gonzalez has been with East Side Animal Hospital since August of 2000, but began his career in animal care in 1984. His duties include assisting the doctors, taking X-rays, placing catheters, and more. He also has an Associate’s Degree in Art.


Asked what he likes most about his job, Manuel says that working in a practice that treats such a large variety of illnesses helps foster tighter relationships among coworkers, clients and their pets. “I realize that it’s not the size of the hospital, but the love and compassion this hospital gives to its patients and their owners. I love the closeness that we all share and when the clients thank me for making their loved ones better, I just feel terrific.”


Manuel has a Chihuahua named Nino and enjoys photography, nature walks, traveling and spending time with his family.


Dana Salzman


Dana Salzman is a receptionist who has been with East Side Animal Hospital since January of 2010. In addition to her work in the animal care field, she has a Bachelor of Arts in English Literature from the State University of New York at Albany.

“The staff here is all very caring and professional in their duties,” she says of why she enjoys her work. “I also enjoy interacting with our many clients and welcoming in all of the new puppies and kittens.”

Dana likes to spend her free time with her husband and children as well as relaxing upstate.


Cecil Jackson


East Side Animal Hospital Kennel and Daycare Technician, Cecil Jackson, has been with East Side Animal Hospital since 2002, but has worked in the pet care field since 1995. He is responsible for managing the general care and husbandry of all daycare and boarding animals, assisting in animal recovery for hospitalized animals, and maintaining the animals’ living quarters. He also has a Bachelor of Science in Criminology.


Asked what he enjoys most about his work, Cecil says that everything he does goes hand in hand with ensuring the happiness and wellbeing of each and every animal. “We are like a family here working toward the common goal of providing the best care for all animals and ensuring that all of our clients’ pets are well-rounded and happy, which makes them a pleasure to be with,” he says. “We are also very good at incorporating new techniques and ideas to improve our existing programs and promote team work among our staff.”


Cecil has six American Pit Bull Terriers, Roxy, Bo, Einstein, K-Wack, Sheba, and Jimmy Boots. He adds that all of his free time is spent with other members of the American Pit Bull Terrier Club fighting discrimination against this breed of dog. He also enjoys showing his dogs and agility training.


Getachew Bekele Adgeh


East Side Animal Hospital Kennel Technician, Getachew Bekele Adgeh, has been with East Side Animal Hospital since 1997, but has been in the animal care profession since 1980! How’s that for tenure?! He also holds veterinary-related degrees from schools outside of the U.S.


Among his many duties, Getachew focuses on the kennel area, tends to hospitalized animals, and ensures the health and happiness of kennel guests.


Asked what makes him uniquely adept at his work, Mr. Adgeh says, “My caring and kindness for all animals. All my life experience is with animals and I have studied agricultural science and veterinary medicine. I am trained to work only in this field.”


Getachaw’s hobbies include photography, traveling and visiting friends and family.